{"id":4557,"date":"2025-03-25T16:32:30","date_gmt":"2025-03-25T13:32:30","guid":{"rendered":"https:\/\/blog.sailet.kz\/?p=4557"},"modified":"2025-03-25T16:32:30","modified_gmt":"2025-03-25T13:32:30","slug":"ticket_sales_automation","status":"publish","type":"post","link":"https:\/\/blog.sailet.kz\/en\/ticket_sales_automation\/","title":{"rendered":"How to get rid of queues: automation of ticket sales"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4557\" class=\"elementor elementor-4557\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a83f91 e-flex e-con-boxed e-con e-parent\" data-id=\"8a83f91\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6474ef5 elementor-widget elementor-widget-text-editor\" data-id=\"6474ef5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Queues when buying tickets are a genre classic. People wait, get nervous, cashiers get confused, and some even leave without waiting. It's time to put an end to this. Online tickets, automated turnstiles, and eliminating the human factor are the path to perfect service.<\/span><\/p><h3>How was it before?<\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticket sale <\/span><strong>only offline<\/strong><span style=\"font-weight: 400;\"><strong>,<\/strong> \u043d\u0430 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u043a\u0430\u0441\u0441\u0430\u0445.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During rush hours, cashiers worked in an intensified mode, processing up to <\/span><b>1,500 people per day.<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entry through <\/span><b>wristbands<\/b><span style=\"font-weight: 400;\"> with a chip (buy once \u2014 use all season).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Queues, overlaps, data loss \u2014 the full set.<\/span><\/li><\/ul><h3>What do they want to implement?<\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Online ticket purchase<\/b><span style=\"font-weight: 400;\"> \u2014 the client pre-pays for entry, receives a QR code, and simply scans it at the turnstile.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexible access system<\/b><span style=\"font-weight: 400;\"> \u2014 you can enter, exit, and return during the day without having to buy a new ticket.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated reports<\/b><span style=\"font-weight: 400;\"> \u2014 how many guests, how many paid, what payment methods were used \u2014 everything is recorded and sent to management.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integration with other services<\/b><span style=\"font-weight: 400;\"> \u2014 for example, purchasing tickets for additional services, renting equipment, and even ordering food directly from the app.<\/span><\/li><\/ol><h3>Key questions<\/h3><ol><li><h5>Where to sell tickets?<\/h5><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Through the website?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrate payment via Kaspi QR?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Or offer several options so that the customer can choose themselves?<\/span><\/li><\/ul><ol start=\"2\"><li><h5>What to do with cash payments?<\/h5><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Completely switch to non-cash (like in Europe)?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep <\/span><b>one cashier<\/b><span style=\"font-weight: 400;\"> for those who prefer banknotes?<\/span><\/li><\/ul><ol start=\"3\"><li><h5>How not to lose analytics?<\/h5><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Online sales reports.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic notifications to management.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Breakdown by payment method and time of visit.<\/span><\/li><\/ul><h3>Why is this important?<\/h3><p><span style=\"font-weight: 400;\">The business strives <\/span><b>to eliminate the human factor<\/b><span style=\"font-weight: 400;\">, since people make mistakes, but programs don't. The main goal is to make the ticket purchase process as convenient as possible, avoiding endless queues, unnecessary actions, and frustrating moments. The customer should pay <\/span><b>with two clicks<\/b><span style=\"font-weight: 400;\"> and immediately receive the ticket \u2014 without email, registrations, or extra steps.<\/span><\/p><h4>Future: complete control over all services<\/h4><p><span style=\"font-weight: 400;\">In the future, the system will be able to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automate payment for all additional services.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simplify equipment rental.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrate with CRM for complete business control.<\/span><\/li><\/ul><h3>Bottom line<\/h3><p><span style=\"font-weight: 400;\">Modern technologies are betting on convenience. Queues are becoming a thing of the past, and customers will get their tickets as easily as scanning a QR code. All that's left is to choose the perfect solution, and it's already on its way.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec065f6 e-flex e-con-boxed e-con e-parent\" data-id=\"ec065f6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bdbf25b e-con-full e-flex e-con e-child\" data-id=\"bdbf25b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57baf34 elementor-widget elementor-widget-spacer\" data-id=\"57baf34\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8572aed elementor-widget elementor-widget-heading\" data-id=\"8572aed\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2726 Schedule a consultation right now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd3489 elementor-widget elementor-widget-text-editor\" data-id=\"9dd3489\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"rec814503482\" class=\"r t-rec t-rec_pt_90\" data-animationappear=\"off\" data-record-type=\"396\" data-bg-color=\"#ffffff\">\n<div class=\"t396\">\n<div class=\"t396__artboard rendered\" data-artboard-recid=\"814503482\" data-artboard-screens=\"320,480,640,960,1200\" data-artboard-height=\"320\" 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People wait, get nervous, cashiers make mistakes, and some even leave without waiting. It's time to put an end to this.","protected":false},"author":1,"featured_media":4566,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[9],"tags":[],"class_list":{"0":"post-4557","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-9","8":"cs-entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041a\u0430\u043a \u0438\u0437\u0431\u0430\u0432\u0438\u0442\u044c\u0441\u044f \u043e\u0442 \u043e\u0447\u0435\u0440\u0435\u0434\u0435\u0439: \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0440\u043e\u0434\u0430\u0436 \u0431\u0438\u043b\u0435\u0442\u043e\u0432 - \u0411\u043b\u043e\u0433 Sailet<\/title>\n<meta name=\"description\" content=\"\u041e\u0447\u0435\u0440\u0435\u0434\u0438 \u043f\u0440\u0438 \u043f\u043e\u043a\u0443\u043f\u043a\u0435 \u0431\u0438\u043b\u0435\u0442\u043e\u0432 \u2014 \u044d\u0442\u043e \u043a\u043b\u0430\u0441\u0441\u0438\u043a\u0430 \u0436\u0430\u043d\u0440\u0430. \u041b\u044e\u0434\u0438 \u0436\u0434\u0443\u0442, \u043d\u0435\u0440\u0432\u043d\u0438\u0447\u0430\u044e\u0442, \u043a\u0430\u0441\u0441\u0438\u0440\u044b \u043f\u0443\u0442\u0430\u044e\u0442\u0441\u044f, \u0430 \u043a\u0442\u043e-\u0442\u043e \u0432\u043e\u043e\u0431\u0449\u0435 \u0443\u0445\u043e\u0434\u0438\u0442, \u043d\u0435 \u0434\u043e\u0436\u0434\u0430\u0432\u0448\u0438\u0441\u044c.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.sailet.kz\/en\/ticket_sales_automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041a\u0430\u043a \u0438\u0437\u0431\u0430\u0432\u0438\u0442\u044c\u0441\u044f \u043e\u0442 \u043e\u0447\u0435\u0440\u0435\u0434\u0435\u0439: \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u043f\u0440\u043e\u0434\u0430\u0436 \u0431\u0438\u043b\u0435\u0442\u043e\u0432 - 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